Terms of Use

These Terms of Use (the “Terms”) are a binding agreement between you and Prabloé (“Prabloé”, “we”, “us”) governing your access to and use of the Prabloé platform, its websites, applications, programmatic interfaces, and any related service (together, the “Service”). They incorporate our Privacy Policy.

By creating an account, or by otherwise accessing or using the Service, you accept these Terms. If you do not accept them, do not use the Service. If you accept them on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” means that organisation.

Sections 17 (Disclaimers), 18 (Limitation of liability), 19 (Indemnity) and 21 (Governing law and disputes) limit our liability and affect how claims are resolved. Read them.

1. Definitions

2. The Service

Prabloé is one platform for all of AI: many models behind one account. It spans conversational chat, voice dictation, and — where enabled for your account — image and video generation.

The Service is under continuous development. We may add, change, or remove features, and may change how a capability is implemented, at any time. Where a change materially and adversely affects a paid feature you are actively using, we will give reasonable advance notice and, at your choice, either Credits on your balance or a credit toward your next month's plan payment, in proportion to the unused Credits attributable to that feature. We do not pay it back as money.

Features labelled beta, preview, experimental, or similar are provided for evaluation, may be withdrawn without notice, may be unstable, and are excluded from any commitment or warranty we otherwise give.

3. Eligibility, accounts, and security

• You must be at least 13 years old. If you are under the age of majority where you live, you may use the Service only with the consent of a parent, guardian, or educational institution who accepts these Terms on your behalf and is responsible for your use. Where local law sets a higher digital-consent age, that age applies.
• You must provide accurate account information and keep it current. You are responsible for everything done under your account.
• Keep your sign-in credentials confidential, use the strongest sign-in method we offer, and notify us at security@prabloe.com immediately if you suspect unauthorised access.
• One account is for one person. Do not share an account, sell it, or transfer it. Organisations must provision an account per member.
• You may not use the Service if you are barred from doing so under any law that applies to you, or if we have previously terminated your account.

4. Model selection and routing

The Service routes each request to one of several models, selected by the capability invoked, the Prabloé model family you chose, availability, and capacity. Model names shown in the product are the makers’ names for a model family; the exact version behind a name may change.

We do not commit to serving your request with any particular underlying model, and the model behind a given tier may change at any time. Output for identical Input is not reproducible and may differ between requests. If your use depends on a specific model, a specific version, or reproducible output, the Service is not suitable for it without a separate written agreement.

5. Plans, Credits, and billing

5.1 Access tiers

Parts of the Service are available at no charge, subject to usage limits. Other parts require a paid plan or Credits. Limits, entitlements, and the composition of tiers may change with reasonable notice; changes take effect prospectively.

5.2 Merchant of record

Paid transactions are processed by the Payment Provider acting as merchant of record. The Payment Provider is the seller for the transaction, presents the applicable charges and currency at checkout, issues the invoice or receipt, and assesses and remits applicable taxes. Its own terms apply to the payment transaction alongside these Terms. Prabloé does not receive or store your card number, security code, or bank credentials.

5.3 Credits

• Credits are a prepaid unit of account for metered use. They are not money, not a deposit, not a stored-value or payment instrument, and carry no cash value. They cannot be transferred, resold, or exchanged for cash.
• Credits are debited as requests are served. Different capabilities consume different amounts; current consumption rates are shown in the product.
• Your balance and every grant and spend against it are recorded in an append-only ledger you can inspect. That ledger is our record of account for any billing dispute.
• How Credits reached your balance decides whether and when they expire, so these Terms name three kinds. Plan Credits are the allowance a subscription (Pro, Plus, Max or Ultra, each billed monthly) grants you at the start of each billing period; they come with the subscription. Top-Up Credits are Credits you buy on top of a plan, or without one, in a single payment that renews nothing. Promotional Credits are Credits we grant you as part of a promotion, as a service credit, or through the Creator Program. Where these Terms say something about one kind, they mean that kind only.
• Plan Credits belong to the billing period they were granted for. At the start of each period your subscription grants that period's allowance; whatever is left of the previous period's allowance at that moment lapses, except the rollover share described next. The same applies to your final paid period if you cancel. This is separate from your Top-Up Credits and never reduces them.
• On the Max and Ultra plans, up to 20% of the monthly allowance that is left unspent at renewal rolls into the next period. Rolled-over Credits are used before that period's plan allowance, last for that one period only, and do not roll over again: the rollover does not compound. The other plans have no rollover.
• Top-Up Credits expire 12 months after the day you buy them. Your balance shows when your Top-Up Credits next expire, and Credits that expire soonest are spent first. Subscribing, changing plan or ending a subscription neither starts nor shortens that clock.
• Promotional Credits are granted only to accounts that pay us, never to an account that has not paid. Apart from Credits earned or gifted through the Creator Program, which that program's own rules govern, we do not give Credits at no charge to signed-out or unpaid accounts. Each grant states its own expiry when it is made, the Credits lapse then, and they may be limited in scope. They are not refundable.
• Where a request fails to deliver the output it was accepted for, the Credits for it are not consumed, or are restored to your balance. That applies whatever the cause of the failure, including a fault of ours, a Model Provider outage, or a failure arising from your Input or configuration. You are charged only for work delivered to you.

5.4 Renewals, cancellation, and refunds

• Subscriptions renew automatically for successive billing periods until cancelled. Cancel at any time in your account settings; cancellation takes effect at the end of the current billing period and you keep access until then.
• Plans and Credits are non-refundable. Except where required by law, charges already incurred are not refunded, and unused Credits are not refunded on cancellation or at any other time. We do not return money for a purchase that has gone through.
• We fix mistakes with Credits or a plan month, not a payment. If you are charged twice for the same thing, or a payment is made by mistake, we hold the extra payment and you choose, once, either to have it turned into Credits on your balance or to have it applied to your next month's plan payment. We will never add more Credits than the amount you actually paid, and we do not pay it back as money. We detect some double payments automatically and ask you in Settings; if you have been charged twice and we have not asked, write to us and we will handle it the same way.
• Your statutory rights are unaffected. Consumers in the EEA and the UK have a statutory withdrawal right, and by asking us to begin providing digital content immediately you acknowledge you may lose it once performance has begun. Consumers elsewhere retain whatever mandatory cancellation and refund rights their law gives them. Where a mandatory rule conflicts with this section, the mandatory rule wins.
• Billing questions, including a purchase you did not mean to make: billing@prabloe.com. Please raise a dispute with us before initiating a chargeback; we may suspend an account with an unresolved chargeback until it is settled.

5.5 Taxes

Prices presented at checkout are handled by the Payment Provider, which is responsible for the assessment, collection, and remittance of sales tax, VAT, GST, and equivalent charges. You are responsible for any tax on your own use of the Service that is not so collected.

6. Provider credentials you supply

Where the Service offers you the option to connect a model provider account of your own:

• You represent that you are entitled to use Your Credentials for this purpose, and that doing so does not breach your agreement with that provider.
• Requests served on Your Credentials are made by you, as that provider’s customer. That provider’s terms, acceptable use policy, privacy policy, retention, availability, and charges apply directly to those requests. Any amount that provider bills you is yours to pay; we do not meter, cap, discount, or reimburse it.
• We store Your Credentials encrypted, use them only to serve requests you initiate to the provider you nominated, and never use them for another user, for our own workloads, or for evaluation or training. See the Privacy Policy for the handling detail.
• Deleting a credential in Prabloé removes it from our systems. It does not revoke it at the provider — you must do that in the provider’s own console. Rotate promptly if you suspect compromise.
• We are not liable for a Model Provider’s acts or omissions, for its charges, for its suspension or termination of your account with it, or for Output produced under Your Credentials, except to the extent caused by our own breach of these Terms.

7. Output: accuracy, and what it is not

Output is produced by statistical models. You acknowledge and agree that:

• Output may be wrong. It can be inaccurate, incomplete, out of date, internally inconsistent, or confidently fabricated. Verify anything that matters against an authoritative source before relying on it.
• Output is not professional advice. It is educational material, not medical, legal, financial, tax, psychological, engineering, safety, or other professional advice. Consult a qualified professional.
• Do not use Output in high-risk settings. The Service must not be used for, or as a component of, medical diagnosis or treatment, safety-critical control, legal or financial decision-making about individuals, employment or admissions decisions, credit or insurance decisions, law enforcement, or any use where an error could cause death, personal injury, or significant loss.
• Output does not represent the views of Prabloé and is not reviewed by a human before you see it.
• Similar Input produces similar Output for other users. Output is not unique to you and may resemble what the Service produces for someone else.
• Academic integrity is yours to manage. Using the Service in coursework, assessments, or professional work is subject to your institution’s or employer’s rules. You are responsible for complying with them and for disclosing AI assistance where disclosure is required.

8. Content: ownership and licences

8.1 Your Input

You keep all rights you have in your Input. You grant Prabloé a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, transmit, reproduce, display, and create derived representations of your Input solely to operate, secure, support, and provide the Service to you — including transmitting it to the Model Provider serving your request. This licence ends when you delete the Input or close your account, save for content already transmitted to a Model Provider, retained in a backup pending its ordinary expiry, or required for a legal or accounting record.

Training is separate and is opt-out. The licence above is for providing the Service. Separately, we may use your Content (never an incognito session) to improve and train Prabloé’s own models, unless you turn that off in Settings › Privacy; it is on by default, as Section 8 of the Privacy Policy explains. Turning it off stops future use. The third-party AI providers that answer a request receive its content and handle it under their own terms, which may allow them to use it to train or improve their models; we cannot guarantee what they do, and turning off our training does not change their terms.

8.2 Output

As between you and Prabloé, and to the extent permitted by law, we assign to you our rights in the Output generated for you, and you may use it for any lawful purpose, including commercially. This assignment is subject to your compliance with these Terms and does not extend to any part of the Output that is not ours to give — third-party material, pre-existing works, or anything a Model Provider’s terms restrict. Output may not be copyrightable in your jurisdiction, and we make no representation that it is original, non-infringing, or protectable.

8.3 Your warranties about Input

You represent and warrant that you have the rights necessary to submit your Input and to grant the licence above, that your Input does not infringe or misappropriate anyone’s intellectual-property, privacy, or publicity rights, and that your Input and your use of Output comply with all laws that apply to you.

8.4 Feedback

If you send us suggestions, feature requests, or bug reports, we may use them without restriction or obligation to you. Do not send us anything you consider confidential in a feedback channel.

8.5 Our intellectual property

The Service — the Prabloé and Aioneix names, the Feyn model-family branding, logos, software, models, prompts, interface, design, and documentation — is owned by Prabloé or its licensors and protected by intellectual-property law. These Terms grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service as it is provided, and nothing else. Third-party names and marks appearing in the Service are the property of their respective owners and are used for identification only; that use does not imply affiliation, sponsorship, or endorsement.

9. Acceptable use

You must not, and must not permit anyone else to:

Unlawful and harmful use

• use the Service for any unlawful purpose, or in breach of any export, sanctions, privacy, consumer-protection, or intellectual-property law;
• generate or distribute content that sexually exploits or endangers a child, or that sexualises a minor in any form;
• generate content that harasses, defames, threatens, or incites violence or hatred against a person or group;
• generate instructions for weapons, explosives, biological, chemical, radiological, or nuclear harm, or for attacking critical infrastructure;
• generate malicious code, or content designed to facilitate fraud, phishing, or unauthorised access to any system;
• generate sexual content involving real identifiable people without consent, or non-consensual intimate imagery;
• generate content that impersonates a real person or organisation in a way likely to deceive, including synthetic likenesses and voices, without their documented consent;
• use the Service to make or support decisions in the high-risk settings listed in Section 7.

Integrity of the Service

• circumvent or attempt to circumvent safety filters, usage limits, entitlement checks, authentication, or any other access control;
• probe, scan, load-test, or disrupt the Service or its infrastructure without our prior written consent;
• reverse engineer, decompile, or attempt to extract source code, model weights, prompts, or training data, except to the extent that restriction is unenforceable by law;
• use the Service’s Output to train, fine-tune, distil, or evaluate a competing model or service;
• scrape or bulk-extract the Service, or access it by automated means other than an interface we provide for that purpose;
• resell, sublicense, or provide the Service to third parties, or operate it as a hosted or white-labelled offering, without our written permission;
• share, sell, or pool accounts or Credits, or misrepresent your identity or eligibility to obtain an entitlement.

Content and disclosure

• upload material you lack the rights to share, or that contains the special-category, payment-card, government-identity, or health data the Privacy Policy asks you not to send;
• present Output as human-authored where that misrepresentation matters, including in academic submissions and regulated disclosures;
• remove, obscure, or falsify a provenance marker or AI-generated label we apply to Output;
• upload another person’s personal data without a lawful basis for doing so.

We may investigate suspected breaches, and we may remove content, restrict a capability, apply a limit, suspend, or terminate an account in response. We may report unlawful content or conduct to the authorities where required or where we reasonably believe it necessary to prevent serious harm.

10. Usage limits and fair use

The Service enforces rate limits, request-size limits, and aggregate capacity controls per account, per client, and platform-wide. They exist to keep the Service available and its costs bounded, they may change without notice, and exceeding them results in a declined request rather than an additional charge. Automated, sustained, or unusually high-volume use that degrades the Service for others may be throttled or suspended.

11. Third-party services

The Service depends on third parties — Model Providers, hosting, the database and authentication platform, identity providers, the Payment Provider, email delivery. Their availability and behaviour are outside our control. Where you connect a third-party account to the Service, your agreement with that third party governs your relationship with them, and we are not a party to it. Links to third-party sites are provided for convenience and are not endorsements.

12. Privacy and data protection

Our processing of personal data is described in the Privacy Policy, which forms part of these Terms. Where you use the Service to process personal data of others as a controller, you are responsible for having a lawful basis, for providing the required notices, and for honouring data-subject rights; we act as your processor and will enter a Data Processing Agreement on request. Do not use the Service to process personal data in a way that would require safeguards we have not agreed to provide.

13. Confidentiality

Where either party discloses non-public information marked or reasonably understood as confidential, the recipient will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and advisers bound by equivalent obligations. This does not apply to information that is or becomes public without breach, was already known, is independently developed, or is lawfully received from a third party. Disclosure compelled by law is permitted with prompt notice where lawful. These obligations survive for three years after disclosure, and indefinitely for trade secrets.

14. Availability and support

We aim for high availability, but the Service is provided without any uptime commitment unless a written service-level agreement has been separately agreed with you. We may take the Service down for maintenance, and will give notice of planned downtime where practical. Support is provided at support@prabloe.com on a commercially reasonable-efforts basis.

15. Suspension and termination

• By you. Stop using the Service at any time. Delete your chats and local data in Settings › Privacy. “Delete my account” there erases your saved chats and synced settings and sends us the request to remove the account itself, which a person completes. Deleting your account forfeits unused Credits except where the law says otherwise.
• By us, for cause. We may suspend or terminate access immediately where you breach these Terms, where your use creates legal, security, or financial risk to us or to other users, where payment fails or a chargeback is unresolved, or where required by law.
• By us, for convenience. We may discontinue the Service, or a plan, on 30 days’ notice. For the unused portion of any prepaid amount, and for unexpired Credits, we will give you, at your choice, either Credits on your balance or a credit toward your next month's plan payment (where a plan continues). We do not pay it back as money.
• Effect. On termination your licence to use the Service ends. Export your work first — Settings › Privacy › Export my data downloads what your browser holds and your account record while the account is open; for anything it leaves out, such as memory lines saved on our servers, write to privacy@prabloe.com. We retain data as set out in the Privacy Policy’s retention schedule. Sections 8, 13, 17, 18, 19, 20, 21 and 22 survive.

16. Notice of copyright infringement

If you believe content on the Service infringes your copyright, write to legal@prabloe.com identifying the work, the material and its location, your contact details, a statement of good-faith belief that the use is unauthorised, a statement that your notice is accurate and that you are authorised to act, and your signature. We remove infringing material and terminate repeat infringers. Submitting a knowingly false notice may make you liable for damages.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, OR ARISING FROM COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, ORIGINAL, NON-INFRINGING, OR FIT FOR YOUR PURPOSE.

Some jurisdictions do not allow the exclusion of implied warranties or of consumer guarantees. Where that is so, this section applies only to the extent permitted, and nothing here excludes a right you have that cannot lawfully be excluded.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST OR CORRUPTED DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY.

PRABLOE’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED UNITED STATES DOLLARS.

NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, FOR A PARTY’S WILFUL MISCONDUCT, OR FOR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW. IF YOU ARE A CONSUMER, THIS SECTION APPLIES ONLY TO THE EXTENT PERMITTED BY THE CONSUMER LAW THAT APPLIES TO YOU.

These limits reflect an agreed allocation of risk and are a basis of the bargain between us; they apply even if a limited remedy fails of its essential purpose.

19. Indemnity

You will defend, indemnify, and hold harmless Prabloé and its officers, employees, and agents from and against third-party claims, and resulting losses, liabilities, damages, and reasonable legal costs, arising out of your Input, your use of Output, your breach of these Terms or of any law, or your infringement of a third party’s rights. We will notify you promptly of any such claim, give you control of the defence (subject to our right to participate with our own counsel), and cooperate reasonably. You may not settle a claim in a way that imposes an obligation or admission on us without our consent. If you are a consumer, this section applies only to the extent permitted by the law that applies to you.

20. Export control and sanctions

You represent that you are not located in, ordinarily resident in, or organised under the laws of a country or territory subject to comprehensive trade sanctions, and that you are not a person on any applicable restricted or denied-party list. You will not export, re-export, or make the Service available in breach of any export-control or sanctions law, and will not use it for any prohibited end-use.

21. Governing law and disputes

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Republic of India, without regard to its conflict-of-law rules. The courts at the seat of Prabloé’s registered office in India have exclusive jurisdiction.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of your country of residence, and you may bring proceedings in the courts of that country where its law gives you that right.

Before filing. Please write to legal@prabloe.com with a description of the dispute and the relief sought. We will try in good faith to resolve it within 60 days. This step does not suspend any limitation period and does not prevent either party from seeking urgent injunctive relief.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

22. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between us about the Service and supersede prior discussions. A separately signed written agreement with Prabloé prevails over these Terms to the extent of any conflict.
• Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of the business or its assets, in which case the buyer takes on these Terms and the Privacy Policy and is bound by them for data already collected.
• Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including a Model Provider or infrastructure outage, network failure, act of government, or natural disaster.
• No third-party beneficiaries, and no partnership, agency, or employment relationship is created by these Terms.
• Notices. We give notice by email to your account address or in the product; you give notice to legal@prabloe.com. Notice is effective when sent.
• Language. The English version of these Terms governs. A translation is provided for convenience only.

23. Changes to these Terms

We may update these Terms. The “Last updated” date reflects the current version. For material changes we will give at least 14 days’ notice in the product or by email before they take effect. Continued use after that date is acceptance. If you do not accept a change, stop using the Service and close your account before the effective date; where the change materially and adversely affects a paid entitlement, you may close your account and receive, at your choice, either Credits or a credit toward your next month's plan payment in proportion to the unused prepaid portion. We do not pay it back as money.

24. Promote Studio (the Creator Program)

This section applies only if you join Promote Studio, the creator program described at /creators. It adds to the rest of these Terms and, for the program, prevails over them where they differ.

• What you get. A creator code and a link that carries it. When a first-time customer pays for a plan using your code, you earn Credits as described on that page and in your dashboard. The rates, the number of payments rewarded, the hold before Credits unlock, their expiry and the monthly limit are set by us, are shown there, and may change for future payments. Credits you have already earned keep the terms they were granted under.
• Credits, not money. Credits earned this way are Credits under section 5.3. They have no cash value, cannot be withdrawn, sold or transferred, and expire as stated when they are granted.
• You must disclose. Any post, video or message that carries your code or link must clearly say that you earn a reward from it, in the form the law and the platform require (for example “#ad” or “affiliate code”). The captions in your dashboard come with a disclosure line; do not remove it.
• Honest promotion. Do not make false or misleading claims about Prabloé, its prices or its results, send unsolicited bulk messages, impersonate Prabloé or another person, or present your code as an official offer.
• No self-referral. Using your own code, or referring an account you control or that shares your payment details, earns nothing and may lead to removal from the program.
• Reversals. If a payment is refunded or charged back, the Credits it earned are taken back. If you have already spent them, the difference is held against your future rewards and shown in your dashboard as owed.
• Review, pause and removal. We may hold rewards for review, pause rewards or new sign-ups, change the program for future payments, or remove you from it if you breach these Terms or the program is abused. Credits you earned fairly stay until they expire; Credits earned through a breach may be cancelled.
• Privacy of referred customers. Your dashboard shows a referred customer only as an initial, a plan and a date. You must not try to identify them from it.
• No relationship. The program creates no employment, agency or partnership. You are responsible for any tax that applies to a benefit you receive.

25. Contact

Questions about these Terms: legal@prabloe.com. Billing: billing@prabloe.com. Privacy: privacy@prabloe.com. Security: security@prabloe.com.